SHIPPING & RETURNS POLICY

Last updated: September 15, 2026

At MerryGlow, we want your shopping experience to be simple and transparent. Below you will find all the information regarding order preparation, shipping, delivery, returns, and refunds for purchases made through MerryGlow.store.

1. Seasonal Production & Shipping

Our products are specially manufactured for the Christmas season. Because of this, each product requires approximately 3–5 weeks to be manufactured before it can be shipped.

This production period is necessary to prepare your order and ensure that it is ready for the holiday season.

Once production has been completed, your order will be shipped.

Estimated Shipping Time

After your product has been manufactured and shipped, the estimated delivery time is:

3–8 business days worldwide.

This shipping estimate applies after the production period and may vary depending on the destination, carrier, customs procedures, and other circumstances outside our control.

Please note: The total estimated time from placing your order to receiving it is approximately 3–5 weeks for production, plus 3–8 business days for shipping.

These timeframes are estimates and are not guaranteed delivery dates.

2. Order Preparation & Confirmation

Once your order has been successfully placed and payment has been confirmed, we will begin preparing it for production.

Because our products are manufactured specifically for the Christmas season, orders may require the full production period stated above.

Once your order has been shipped, you will receive the available tracking information at the email address provided during checkout.

3. Shipping Costs

Any applicable shipping costs will be displayed during the checkout process before you complete your purchase.

If a free-shipping promotion is available, its terms and conditions will be displayed as part of the promotion.

4. Order Tracking

Once your order has been shipped, you will receive the available tracking information.

Please note that there may be a delay between the creation of a tracking number and the first tracking update from the carrier.

If your tracking information does not show updates immediately, we recommend waiting a few business days before contacting us.

5. Delivery Delays

The production and shipping timeframes provided are estimates.

MerryGlow is not responsible for delays caused by circumstances beyond our reasonable control, including, but not limited to:

• Carrier delays.

• Logistical issues.

• Adverse weather conditions.

• Public holidays.

• Strikes.

• Customs delays or inspections.

• Incorrect or incomplete shipping information provided by the customer.

• Extraordinary circumstances or force majeure.

If you believe your order has experienced an unusually long delay, please contact us at:

MerryGlow@outlook.es

6. Shipping Address

The customer is responsible for providing a correct and complete delivery address.

If you have entered an incorrect address, please contact us as soon as possible after placing your order.

Once an order has been shipped, we may not be able to modify the delivery address.

If an order is returned because of an incorrect address provided by the customer, we may request payment of any additional reshipping costs where applicable.

7. Undelivered Packages

If the carrier attempts delivery and the package cannot be delivered due to circumstances attributable to the recipient, such as an incorrect address, repeated absence, or failure to collect the package, it may be returned to the sender.

In such cases, we will contact the customer to determine the available options.

8. Right of Withdrawal

If you make a purchase as a consumer within the European Union, you generally have the right to withdraw from the contract within 14 calendar days of receiving your order, without giving a reason, except where legally applicable exceptions apply.

To exercise this right, you must notify us at:

MerryGlow
Email: MerryGlow@outlook.es
Website: MerryGlow.store

Once you have communicated your decision to withdraw, you must return the products within the applicable legal timeframe.

Important Notice Regarding Seasonal Production

By placing an order, you acknowledge that our products are manufactured specifically for the Christmas season and require approximately 3–5 weeks of production before shipping.

This production period does not, by itself, remove any mandatory consumer rights that may apply under applicable law.

9. Return Conditions

To facilitate the processing of a return, we recommend that the product:

• Is in appropriate condition.

• Has not been used beyond what is necessary to inspect its nature, characteristics, and functionality.

• Is returned, where possible, with its original packaging and accessories.

These conditions do not limit your legal rights regarding defective products or other circumstances where applicable law provides different protections.

10. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us at:

MerryGlow@outlook.es

Please include your order number and explain the issue. We may request photographs or other information to help us assess the situation.

Where legally required, MerryGlow will provide the appropriate solution and cover the costs associated with defective, incorrect, or non-conforming products.

11. Return Shipping Costs

In the case of a voluntary withdrawal, the direct costs of returning the product will be borne by the customer where applicable law permits this and unless MerryGlow expressly states otherwise.

If the return is due to a defective, incorrect, or non-conforming product, MerryGlow will cover the costs legally required.

12. Refunds

Once the returned product has been received and inspected, we will process the applicable refund using, whenever possible, the same payment method used for the original purchase.

Refunds will be issued within the timeframe required by applicable law.

In cases of withdrawal, we may withhold the refund until we have received the returned products or until the customer provides proof that the products have been sent back, whichever occurs first.

13. Refund Amount

Where a refund is due following a withdrawal, the amounts legally required will be refunded.

If the customer selected a delivery method that was more expensive than the least expensive standard delivery option offered by MerryGlow, the additional cost may be excluded from the refund where permitted by applicable law.

14. Product Exchanges

If you wish to exchange a product for a different size, color, or model, please contact us first at:

MerryGlow@outlook.es

We will inform you of the available options depending on the product and the circumstances of the order.

15. Personalized Products & Legal Exceptions

Certain products may be excluded from the right of withdrawal where applicable law provides for such exceptions, including certain personalized products or sealed products that are not suitable for return for health or hygiene reasons once unsealed.

These exceptions will only apply where legally permitted.

16. Acceptance of These Terms

By placing an order through MerryGlow.store, you acknowledge that you have read, understood, and accepted this Shipping & Returns Policy, including the 3–5 week production period and the estimated 3–8 business day worldwide shipping time after production.

By completing your purchase, you agree to these terms, subject to any mandatory consumer rights that cannot legally be excluded or limited.

17. Contact

For any questions regarding shipping, returns, or refunds, please contact us at:

MerryGlow
Email: MerryGlow@outlook.es
Website: MerryGlow.store